Refund policy
Returns & Refund Policy
14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with its tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at:
Please note that returns must be sent to the return address provided by our customer service team.
If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at:
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and work to resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns regarding a specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to ensure that you receive what you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
As stated above, the item must be in the same condition in which you received it, unused or unworn, with its tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not.
If approved, you will automatically receive a refund to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at: